Pistol Orders

When purchasing a pistol a $1000.00 deposit is required to start the build. This is a non-refundable deposit. Once the pistol is completed the balance on the pistol is due in a timely manner. There are absolutely no refunds given on pistols. At the time of ordering, please discuss any specific deadline regarding your project, and we will determine if the deadline is realistic prior to proceeding. Any production time estimates we provide are our best guess and are subject to change based on availability of parts, current workload or unforeseen problems. Infinity firearms are custom guns, built and hand-fitted to each customer’s specific criteria. This process takes time, and orders are filled as they are received. It is possible that some part designs are updated during the build lead time. We reserve the right to make component changes and/or improvements during the build lead time without notification. Once a previous part design is depleted those parts will no longer be available. Please remember this when placing your order. In fairness to all, there is no “jumping the line.”

For pistol orders, production time can vary depending on the specifications and accessories. We will do our best to give you a more precise estimate at the time of your order based on the specifications. If we cannot procure all accessory items by the time your project is ready to ship, we will ship the otherwise completed project and backorder those accessories items unless instructed to do otherwise.

Abandoned Orders

When purchasing a pistol a $1000.00 deposit is required to start the build. This is a non-refundable deposit.

Once the pistol is completed the balance on the pistol is due in a timely manner. There are absolutely no refunds given on pistols.

Once a pistol has been completed and the customer notified, the customer will have up to 30 days in which to pay any remaining balance. After 30 days the customer will forfeit any deposits previously paid and the pistol will be sold.

Order Changes

Changes to orders will be considered only for the first 90 days after a deposit has been received. After 90 days any changes will result in a $100 change fee. In addition, if any major components are requested to be changed and (Slide, Frame, Grip, Barrel) have already been manufactured, a 15% restock fee will also be assessed.

Status Checks

Due to current demand, our call volume is extremely high, and market conditions are not predictable. For these reasons, we must ask you to refrain from placing calls or emails requesting status checks or delivery dates on pending orders. You will be notified by email when the order has shipped. Your cooperation will insure a faster delivery for all customers.

Please read ALL the FAQ page before emailing us, this allows us to spend more time building guns instead of answering previously answered questions. Don't hesitate to call or email info@sviguns.com if you must make additions or change to your order.

Parts Orders

Orders can be placed via the online store, by phone, or email. Most items are shipped within 24-48 hours. If you have a specific delivery need, please contact us prior to your order. If you are placing an order for an out of stock item we will ask you to supply all payment information when placing the order. Charges are made at the time of order.

If you have received or ordered the wrong product please use the RMA system for returns (custom made parts, e.g., grip kits, slides, and barrels are not returnable). Product must be returned in new unused condition. If you are returning product for a refund a 20% restocking fee will be assessed when issuing a credit via credit card or check.

Returns and Service - RMA Procedure

Infinity Firearms now requires a RMA authorization number on the outside of each package if you are returning product to the factory for any reason, including warranty service. Please read ALL the FAQ page before emailing us, this allows us to spend more time building guns instead of answering previously answered questions. Please email us at info@sviguns.com or call the factory at 1-800-928-1911 to obtain an RMA number. If you email, please describe the reason for the return (including serial number if it's a firearm).

The factory is using the RMA process to track each return, and provide you with improved service. If you inquire about the status of a return, please include the RMA number in your correspondence. The easiest, and most effective, way to check the status of an RMA is to use our on-line RMA tracking system. All inquiries submitted via the on-line system are answered within one business day.

Returning merchandise to the factory without obtaining an RMA number in advance will result in a delay in processing your request.